Warranty Policy
At Son of John, every pair is made to last. That’s why every Son of John product comes with a free replacement for any manufacturing defect in the first 3 months, plus a 1-year fabric warranty, wherever you are in the world.
What's covered
At Son of John, every pair is made to last. Our warranty works in two layers, wherever you are in the world:
- First 3 months: Quality Guarantee. Any manufacturing defect, a new pair free of charge.
- Up to 1 year: Fabric Warranty. Defects in the fabric are covered for a full year.
Both come on top of your statutory rights and do not affect them (see Your statutory rights below).
First 3 months
Manufacturing defects show up early. That's why, within 3 months of the purchase date, we cover any manufacturing defect, such as:
- Holes, tears or abnormal thinning of the fabric
- Stitching or seams coming loose
- A waistband that detaches or loses its elasticity abnormally
What we do: we send you a new pair of the same product, free of charge, including shipping. If that product is no longer available, we send a similar one. You don't need to send the defective pair back unless we ask you to.
Up to 1 year: Fabric Warranty
Within 12 months of the purchase date, we cover manufacturing defects in the fabric, such as holes, tears or abnormal thinning. After the first 3 months, stitching, seams and the waistband are no longer covered by this warranty.
What we do: we provide a replacement pair of equal or similar style, or store credit equal to the original purchase price. Shipping costs for claims in this period are for your account, unless the law requires otherwise.
How to claim
- Email support@sonofjohnlabel.com with your order number and clear photos of the defect.
- We reply within 5 working days.
Not covered
Both the Quality Guarantee and the Fabric Warranty apply when the product has been used normally and the care instructions have been followed. They do not cover:
- Damage from washing above 40°C, tumble drying, ironing, bleach or harsh chemicals. If we find signs of tumble drying, this warranty does not apply.
- Normal wear, such as fading, pilling or softening of the fabric
- Stains, discoloration or odor retention
- Accidental damage, misuse or negligence
- Fit, size or comfort preferences after wearing. For unworn items, see our Return Policy.
- Labels, tags or other non-fabric components (after the first 3 months)
Conditions
- Valid for products bought on sonofjohnlabel.com or from authorised retailers, with proof of purchase
- Maximum one replacement per pair, across the Quality Guarantee and the Fabric Warranty combined. A replacement pair does not start a new warranty period.
- Non-transferable
- No refunds are given under this warranty.
- Son of John may change this warranty for future purchases. Changes don't affect orders already placed.
Your statutory rights
This warranty is a voluntary commercial guarantee that comes on top of your statutory rights under consumer law (the legal guarantee of conformity). It does not replace or limit them. If a product does not conform to the contract, you are entitled by law to repair or replacement free of charge, or where applicable a price reduction or refund, regardless of this warranty. How long these rights last depends on the law of your country of residence. The exclusions, costs and limitations in this policy apply only to this commercial warranty.
Orders placed in the Netherlands or Belgium between June 23, 2025 and June 16, 2026
These orders remain covered by the 2-year Fabric Warranty that applied at the time of purchase. All other terms of this policy apply to them in full.
